Payment and Limited Liability Policy
Table of Contents
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Payment Policy
Effective Date: 1st January 2025
At TilesKraft, we offer a secure and seamless payment process for purchasing tile samples. All payments are processed through payment gateways, ensuring industry-standard encryption and fraud protection. By making a payment on our website, you agree to the terms outlined in this policy.
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1. Accepted Payment Methods
We accept the following payment methods through payment gateway:
✅ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
✅ Net Banking (All major Indian banks)
✅ UPI Payments (Google Pay, PhonePe, Paytm, etc.)
✅ Wallet Payments (Paytm, Freecharge, Mobikwik, etc.)
✅ EMI & Pay Later Options (Available for eligible users)
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2. Payment Security & Encryption
• All transactions on www.tileskraft.com are processed via payment gateway, which follows PCI DSS compliance to protect your payment details.
• We do not store your credit/debit card or UPI details on our servers.
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3. Order Confirmation & Payment Processing
• Once payment is successfully processed, customers receive an order confirmation email/SMS/Watsapp.
• If payment is deducted but no confirmation is received, please wait for 15 minutes and check your email before contacting support.
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4. Failed or Unsuccessful Transactions
If a transaction fails but the amount is deducted:
• The amount will automatically be refunded by your bank/payment provider within 5-7 business days.
• If the refund is delayed, please contact your bank or payment gateway before reaching out to us.
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5. Payment Disputes & Chargebacks
• In case of unauthorized transactions or payment disputes, please contact support@tileskraft.com immediately.
• We reserve the right to block suspicious transactions and take legal action against fraudulent activities.
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6. GST & Tax Invoices
• All applicable taxes (GST) are included in the final amount displayed at checkout.
• Customers will receive a tax invoice via email/SMS/Watsapp after the order is confirmed.
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7. Changes to This Policy
TilesKraft reserves the right to modify this policy as needed. The latest version will always be available on our website.
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8. Contact Us
For payment-related inquiries, please reach out to us:
📧 Email: support@tileskraft.com
📞 Phone: 9664972466
📍 Registered Address: TilesKraft Office, 2, Prithviraj Plot, Sanala Road, Morbi, Gujarat 363641
📍 TilesKraft Office: E 1017, Ganesh Glory 11, Jagatpur Rd, Near BSNL Office, Off Sarkhej – Gandhinagar Highway, Jagatpur, Ahmedabad, Gujarat 382470
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Disclaimer & Limitation of Liability
Effective Date: 1st January 2025
Website: www.tileskraft.com
Welcome to TilesKraft! By using our website, you acknowledge and agree to the terms of this Disclaimer & Limitation of Liability policy.
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1. General Disclaimer
• The content, images, and information provided on www.tileskraft.com are for general informational purposes only.
• While we strive to ensure accuracy, TilesKraft does not guarantee that product descriptions, colors, or other content on the website are 100% error-free or perfectly match real-life products due to variations in screen display settings.
• The decision to purchase any tile sample is solely the customer’s responsibility, and TilesKraft is not liable for dissatisfaction due to color, texture, or material perception differences.
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2. Product Information & Availability
• Tile samples are provided for reference purposes only and do not guarantee the availability of full tile orders.
• While we aim to maintain updated stock information, availability may change without prior notice.
• Full tile orders are not processed through the website and must be placed separately by contacting our team.
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3. Third-Party Services
• TilesKraft integrates third-party services, including:
✅ Shiprocket for logistics and shipping rates.
✅ Payment Gateways for secure online payments.
• We are not responsible for any errors, delays, or failures caused by these third-party services, including payment processing failures, shipment delays, or tracking issues.
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4. Limitation of Liability
• TilesKraft, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
o The use or inability to use our website.
o Delays in product delivery due to third-party logistics issues.
o Losses or damages from reliance on any information provided on our website.
o Unauthorized access, hacking, or security breaches beyond our control.
• Our maximum liability, under any circumstance, shall be limited to the total amount paid by the customer for their order.
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5. Indemnification
By using www.tileskraft.com, you agree to indemnify, defend, and hold harmless TilesKraft from any claims, losses, damages, liabilities, or expenses arising from your use of the website or violation of our terms.
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6. External Links Disclaimer
• Our website may contain links to external sites for additional resources or partner services.
• TilesKraft does not endorse or take responsibility for the content, privacy policies, or practices of any third-party website.
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7. Changes to This Disclaimer
We reserve the right to update this Disclaimer at any time. The latest version will always be available on www.tileskraft.com.
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8. Contact Us
For any inquiries regarding this Disclaimer, please contact us:
📧 Email: support@tileskraft.com
📞 Phone: 9664972466
📍 Registered Address: TilesKraft Office, 2, Prithviraj Plot, Sanala Road, Morbi, Gujarat 363641
📍 TilesKraft Office: E 1017, Ganesh Glory 11, Jagatpur Rd, Near BSNL Office, Off Sarkhej – Gandhinagar Highway, Jagatpur, Ahmedabad, Gujarat 382470
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