Shipping & Delivery Policy
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Shipping & Delivery Policy
Effective Date: 1st January 2025
At TilesKraft, we ensure a smooth and reliable shipping process for all tile sample orders placed through our online store. We partner with Shiprocket, a trusted third-party logistics provider, to calculate real-time shipping rates and deliver your samples efficiently.
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1. Shipping Charges
• Shipping charges are calculated at checkout based on your location and order weight, as per Shiprocket’s rates.
• We do not offer free shipping unless stated in a promotional offer.
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2. Order Processing & Dispatch
• Orders are processed and shipped within 48 hours of receiving payment confirmation.
• You will receive a shipping confirmation via email/SMS once your order is dispatched.
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3. Estimated Delivery Timelines
• Delivery timelines depend on the shipping distance, but most orders are delivered within 7 business days across India.
• Delivery may take longer in case of remote locations, unforeseen delays, or peak holiday seasons.
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4. Delayed or Failed Delivery
• If your order is delayed beyond the estimated timeline, please contact us at the mobile number mentioned on the website or via email.
• In case of failed delivery attempts, the courier service may reattempt or return the package to us.
• If an order is returned due to an incorrect address provided by the customer, re-shipping charges will apply.
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5. Shipping Restrictions
• We currently only ship within India.
• Some remote locations may have longer delivery timelines or limited delivery services.
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6. Lost Shipments
• If your order is marked as delivered but not received, contact us within 24 hours so we can coordinate with the courier service.
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7. Changes to This Policy
We may update this policy as needed. The latest version will always be available on our website.
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8. Contact Us
For shipping-related inquiries, reach out to us at:
📧 Email: support@tileskraft.com
📞 Phone: 9664972466
📍 Registered Address: TilesKraft Office, 2, Prithviraj Plot, Sanala Road, Morbi, Gujarat 363641
📍 TilesKraft Office: E 1017, Ganesh Glory 11, Jagatpur Rd, Near BSNL Office, Off Sarkhej – Gandhinagar Highway, Jagatpur, Ahmedabad, Gujarat 382470
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